For questions about a template you bought. Five details up front mean the first answer can be the solution, not a request for a screenshot.
Questions before buying, or about a service? Write to support@maxitemplates.com. Many answers are already in the docs.
None of that is a brush-off — it’s real work, and it’s available as a paid service. See services.
Response times. This is a one-person business, and I still spend most of my week on building sites. I answer once a day on working days, usually within two working days. If you need an answer within the hour, this is not the right product for you — and I’d rather say so now than after you’ve paid.
Refunds. If the template isn’t what you expected, write within 14 days and I’ll refund it. You don’t need to give a reason. (This is a digital download and you agree to immediate delivery at checkout, so the refund above is my own policy rather than something you have to argue for.) See the refund policy.
Updates. New configurator versions are covered by your licence — how many, and how you get them, is on configurator updates.